Returns and refunds

Last updated 29 August 2026

Every Clinch card is made to order and encoded to your account before it is posted. That rules out a change-of-mind return — the card cannot go back into stock and cannot be sold to anyone else. What it does not rule out is us getting it wrong, and that we fix.

What we accept

• A manufacturing defect. The chip does not read, the finish is flawed, the mark is misprinted or misaligned, the card is warped or delaminating.
• Damage in transit. The card arrived bent, scratched or cracked, or the packaging was clearly damaged.
• The wrong item. You received a different tier, finish or quantity from the one on your invoice.

What we cannot accept

• Change of mind, once the card has been etched and encoded.
• Ordinary wear from carrying the card, or damage caused by bending, cutting or drilling it.
• Small variations in colour or finish between batches, or between a screen and the object.
• A phone that cannot read NFC. Every card carries a QR code on the back for exactly this reason, so the card is working as sold.

How to claim

Email dipesh@clinch.cards within 7 days of delivery with your order reference and photographs showing the problem. For transit damage, a photograph of the packaging helps.

We will respond within 2 working days. If the claim is accepted we will either remake and resend the card at our cost, or refund it in full — your choice. We may ask you to return the card; if we do, we pay the return postage.

Refund timelines

Approved refunds are issued to the original payment method through Cashfree within 5 to 7 working days of approval. Your bank or card issuer may take a further few days to show it. Refunds cannot be paid to a different account from the one used to pay.

Cancelling before dispatch

If you cancel before your card has been etched, we refund in full. Once etching has started the card carries your configuration and cannot be cancelled — email us quickly and we will tell you honestly which side of that line your order is on.

Clinch Pro

Pro is billed annually. Cancel any time and it runs to the end of the paid year; we do not pro-rate part-years. The free profile behind your card continues either way.

Who you are dealing with

Clinch Cards is operated by Clinch Technologies, Mumbai, Maharashtra, India. Reach us on WhatsApp +91 83560 05671, by phone on the same number, or at dipesh@clinch.cards.