Shipping and delivery

Last updated 29 August 2026

Every card is cut, etched and encoded in Mumbai before it is posted. Nothing ships from a warehouse abroad, so nothing arrives with a customs charge attached inside India.

Making time

Cards are made to order, not picked off a shelf. Allow 2 to 4 working days from confirmed payment for your card to be etched, encoded and bound to your profile. Bulk and team orders of 25 units or more may take longer; we confirm a date by email when the order is placed.

Delivery times

These are the timelines our courier works to and they exclude Sundays and public holidays. Remote PIN codes can add a few days.

Charges

Shipping within India is included in the price shown. There are no customs charges or import duties on Indian orders, because the cards are made here.

International shipping is quoted separately, because the rate depends on the destination and the weight of the order. We confirm the exact cost and the lead time in writing before you pay anything.

International

We ship worldwide from Mumbai. International orders are arranged individually rather than through the website checkout: tell us where you are on the contact page or on WhatsApp, and we come back with the shipping cost, the lead time and a commercial invoice before anything is charged.

Duties and taxes outside India

This is the part most sellers leave you to discover at the door, so we would rather say it plainly. Customs duty, import tax and any handling fee charged by the destination country are payable by the recipient, are set by that country and not by us, and are separate from the shipping cost we quote.

We will tell you what to expect for your country before dispatch, and every parcel goes out with a correct commercial invoice and HS code so it is not held up in customs. If the charge would make the order not worth it to you, say so and we will cancel and refund in full before we ship.

Tracking

You get a tracking link by email when your card is dispatched. If it has been longer than the window above and tracking has not moved, email dipesh@clinch.cards with your order reference and we will chase the courier.

Wrong or incomplete addresses

We post to the address given at checkout. If it is wrong, tell us before the card is dispatched and we will correct it at no cost. Once a parcel is with the courier, a redelivery to a corrected address may carry a charge.

Undelivered parcels

If a parcel comes back to us undelivered, we will contact you and either resend it or refund the order less the return shipping actually incurred.

Who you are dealing with

Clinch Cards is operated by Clinch Technologies, Mumbai, Maharashtra, India. Reach us on WhatsApp +91 83560 05671, by phone on the same number, or at dipesh@clinch.cards.